Privacy Policy

OpenRabbit Coaching Privacy Policy

Our contact details

Name:                 Wendela Elsen, OpenRabbit Coaching

Address:              119 Pine Hill, Epsom, Surrey, KT18 7BJ, UK

Phone Number:   +44 75 444 31 222



Date:                   January 4th, 2021


The type of personal information we collect

We currently collect and process the following information:

  • Your name;
  • Your email address;
  • Your telephone number;
  • Limited handwritten personal coaching notes.


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Enquiries about coaching services;
  • Sign up for newsletter or other free resources;
  • During coaching sessions.

We use the information that you have given us in order to contact you for:

  • Coaching services;
  • Newsletters and other free resources;
  • Special news.

We do not share your information with any other organisations or individuals with one possible exception. The International Coaching Federation may want to audit our coaching hour log for certification purposes. We will have asked your permission to keep your name and contact details on this log.


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at;

(b) We have a contractual obligation;

(c) We have a legal obligation;

(d) We have a vital interest;

(e) We have a legitimate interest.


How we store your personal information

Your contact details are securely stored in a password protected PC.

Our coaching hours log is stored in a password protected PC and the document is secured with a password.

Your personal coaching notes are kept in a locked cabinet.

We keep your contact details for seven years. We will then dispose of your information by deleting your name from the coaching log, removing your telephone number from my phone list and deleting emails.

Your handwritten personal coaching notes will be kept for one year after the end of our coaching agreement and will then be shredded.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at wendela.elsen@openrabbitcom or +44 75 444 31 222 or 119 Pine Hill, KT18 7BJ, Surrey, if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




United Kingdom


Helpline number: 0303 123 1113

ICO website: